OPT-IN CONSENT EVIDENCE

MISSED-CALL TEXT-BACK PROGRAM

Langston Digital LLC · advantedge.cloud

Effective: September 10, 2026 · Program version 1.0

PROGRAM SUMMARY

AdvantEdge is a multi-tenant SaaS operations platform for small service businesses (lawn care, cleaning, plumbing, home services, etc.). AdvantEdge provisions each subscribing business ("Business") with a dedicated Twilio-hosted phone number that the Business publishes as its main line.

When a consumer ("Caller") dials the Business's published number and the call is not answered within the ring window, our system sends one automated customer-care SMS to the Caller's originating number. The message identifies the Business, acknowledges the missed call, and typically includes a link to the Business's online booking page.

TWO-LAYER CONSENT MODEL

This program uses a two-layer consent chain designed to meet both platform (TCR / carrier) and TCPA requirements:

1. Business-owner opt-in (Layer 1) — every Business enabling the feature must affirmatively agree to display a public disclosure notice next to their published phone number and honor STOP/HELP handling.
2. Caller opt-in (Layer 2) — under TCPA "prior express consent" doctrine, a Caller who has seen the publicly-displayed disclosure and subsequently dials the Business's number provides prior express consent to receive the single automated customer-care reply if the call is unanswered.

LAYER 1 — BUSINESS-OWNER OPT-IN

Before a Business can enable the missed-call text-back feature, they must complete an in-app disclosure gate. The gate is unchecked by default and cannot be bypassed. The workflow is:

• Business owner signs into the AdvantEdge admin app.
• Navigates to Settings → Missed-Call Text-Back.
• Provisions a dedicated Twilio-hosted phone number.
• Attempts to toggle the "Enable auto-reply" switch to ON.
• The disclosure gate dialog intercepts the toggle and lists compliance obligations. The consent checkbox is unchecked by default.
• Business owner reads the obligations, checks the box, and taps Accept & Enable. Their agreement is recorded server-side with a timestamp and terms-version identifier.
• Only then is the feature activated.

Evidence 1 · The disclosure gate dialog

This modal is shown to every Business before the feature can be enabled. It enumerates all four compliance obligations, references the full SMS Terms page, and requires an unchecked-by-default checkbox to be affirmatively ticked before the "Accept & Enable" button becomes active.

What the Business owner agrees to

1. Display the SMS-response disclosure alongside their published phone number on their website, Google Business Profile, and any printed materials where the number appears.
2. Use the feature only for responsive customer care — not for marketing, promotions, or messages unrelated to the caller's original inquiry.
3. Honor STOP opt-outs immediately. AdvantEdge auto-appends the STOP/HELP suffix to every outbound message and enforces opt-out state server-side (see Layer 3 controls below).
4. Take full responsibility for TCPA, FCC, and CTIA compliance for all messages sent from their number.

LAYER 2 — CALLER OPT-IN (PRIOR EXPRESS CONSENT)

Under the Layer 1 agreement, every Business is contractually required to display the following disclosure copy (or equivalent) publicly, adjacent to their published phone number, on their website, Google Business Profile, and any printed materials:

The Caller sees this disclosure at the point of publication (Business website / GBP listing / physical signage) before dialing. By subsequently dialing the number, the Caller provides prior express consent under 47 CFR §64.1200(a)(2) to receive a single automated customer-care reply if the call is not answered.

THE MESSAGE THAT GETS SENT

Every outbound missed-call auto-reply is composed by the Business owner from a template. AdvantEdge automatically appends a compliant suffix — "Reply STOP to opt out. Reply HELP for help." — to every message before it is sent. Business owners cannot disable this suffix; they cannot even see it while editing the template.

Evidence 2 · Template editor with auto-appended compliance suffix

The template editor shows the Business owner's customizable message body (top) and a preview of the exact message the Caller will receive (highlighted panel). The auto-appended STOP/HELP suffix is visible in the preview but cannot be edited or removed. The Business's brand name and booking link are auto-populated from placeholders.

Sample outbound message

STOP and HELP handling

• STOP is enforced by Twilio Advanced Opt-Out at the delivery layer — a Caller who replies STOP is added to the account-level opt-out list and cannot receive any further messages from the AdvantEdge platform, regardless of which Business's number is involved.
• HELP is auto-replied with the Business's name and support contact, plus a link to the SMS Terms page.
• Both keywords are documented in the SMS Terms §5–§6.

ONGOING CONTROLS AND GUARDRAILS

AdvantEdge enforces additional server-side protections to prevent abuse and ensure compliance:

Evidence 3 · Usage meter, plan cap, and per-tenant guardrails

Every Business sees a monthly usage meter showing how many messages they've sent against their subscription-tier cap. Below the meter, the following guardrails are documented in the app:

What the guardrails do

• 1 message per unique caller per 24 hours — enforced by a server-side de-duplication window. A Caller who calls the same Business twice in 24 hours will receive at most one auto-reply.
• Daily brake at 100 auto-replies per tenant — if a Business's traffic spikes above the anti-abuse threshold, we pause outbound sending and email the Business owner. Prevents loops, script attacks, and mass-marketing misuse.
• Inbound Caller replies are free — no cost to the Caller in either direction beyond their carrier plan; inbound replies do not consume the Business's monthly SMS allotment.
• Delivery audit log — every message send, deliver, STOP, and HELP event is logged for compliance review.
• Monthly plan caps — Starter 250, Growth 1000, Pro 5000 messages/month, with $0.02 per-message overage — hard-capped, not surge-charged.

RECORD OF CONSENT

For each Business enabling the feature, AdvantEdge stores server-side:

• The user id and timestamp of the disclosure-gate acceptance
• The terms version accepted (e.g. v1.0)
• The provisioned phone number and its Twilio SID
• All outbound message content, delivery status, and STOP/HELP events

This record is available on request to TCR, carriers, and law-enforcement inquiries per our Privacy Policy.

CONTACT

Compliance inquiries, TCR reviewer questions, or carrier escalations:

• Email: compliance@advantedge.services (or support@advantedge.services)
• Legal entity: Langston Digital LLC · Hampton, VA
• Related pages: SMS Terms · Terms of Service · Privacy Policy

This page is publicly accessible for the purpose of carrier and TCR review. It contains no personally-identifiable data.